The green plug is a signal plug, it must always be connected to the same color of the connector on the back or front panel. You may have inserted the plug into the wrong jack. In the event that the sound did not appear, and you have already started the audio service, check that the audio output devices are connected correctly - speakers, headphones. The system itself will find the driver on the network, using only reliable sources for this, usually the sites of the hardware manufacturers for which the driver is searched.
If the driver does not work correctly, or it is missing, click on it with the mouse button and select the first item “Update drivers”. Sometimes it happens that they may not work, in this case, devices will have question marks that report a device driver that is not working. These are sound cards, usually they are integrated with the motherboard and the drivers are installed with the drivers on the motherboard. The devices that are responsible for the sound on your computer will open. Next, find among the list of equipment "Gaming, sound and video devices" device Manager Click on the “Start” menu with the right button and click “Device Manager” from the list. If you fixed the situation when the audio service is not running, check the audio device, there may be a problem with the sound driver, and if so, you need to reinstall it. What if services are enabled, but there is still no sound? Here, find the 3 child services and connect them ("Class Scheduler", "Tool for building points" and "Calling procedures". In the screen that appears, select the "Dependencies" tab. Open Windows services again and select Windows Audio, which you double-click on. In this case, you need to configure them. If at least one of them does not work properly, an error 1068 will appear on your monitor, which will inform you that the child services have failed to start. Windows Audio Services has 3 additional services. Here select the “Startup type” section, select “Automatic” from the list and select “Apply” and “OK” at the bottom of the window. 
In the screen that opens, find the line "Windows Audio" and double-click on it. In the window that appears, click the last item "Services and Applications", "Services.". Next, select the item "Computer Management" from the list. 
To do this, click the right button on the "Start" menu.
If your audio service is not running, you need to start it.
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